Real Innovation Capability: Diversity and a Culture of Engagement

Culture is the summation of the team member’s experience and the customer’s experience. An organization’s culture is the foundation for building engagement that will attract and retain great team members and great customers. Engagement is the connection between an organization, its team members and its customers which grows from a positive culture and creates a mutually beneficial relationship. 70% of the customer experience comes directly from your team members. If your culture isn’t providing the positive and supportive environment that is engaging your team members, those team members will not be engaging your customers.

Reflect on these key points:

• 1Workplace culture benefits from a positive organizational culture that includes trust, transparency, and engagement.
• 2The majority of HR professionals believe that the key to a positive culture and innovation is diversity in the workplace.
• 3Diversity is only one small step on the path to success, supporting ideas that all employees are valuable.

“Cultivating cultural intelligence requires the development of innovation infrastructure and processes, but it also requires empowering all employees to spot gaps and opportunities, suggest ideas and contribute to building something new or better.”

Read the full story: http://womenofhr.com/real-innovation-capability-diversity-and-a-culture-of-engagement/