Emotional intelligence can be central to being a good listener. For one thing, you should try to reinforce and reiterate not just what the person specifically said, but what they felt, so as to emphasize that you really understand the significance of their words. Another important skill is picking up nonverbal cues that can often convey critical information. You should usually try to prove for more details on what people really mean, which not only gets them to tell you more but shows that you’re really interested.
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