Both hygienists and office managers have positions in which they are required to act as strong leaders, and without the proper communication skills intact, sporadic conflict can often result. Since conflict can have a direct impact on a company’s productivity and overall profit, it is vital to teach adequate communication skills. These skills include techniques such as using “I” statements that include sincere emotion and a summary of the behavior that they’re having an issue with.
Key Takeaways:
- Office Managers and Hygienists need to be clear about their roles. Good communication is key to filling out respective roles.
- Honesty and open communication will go along way. Making sure nothing is held back can help to synergize our goals.
- There needs to be support between the different office roles. Making sure each other can do their jobs without bumping into each other is key.
“Conflict is not necessarily bad, but it can affect the practice’s productivity and profitability, especially when it occurs between the front office and the clinical team.”
Read more: https://www.dentalmanagers.com/blog/relationships-between-office-managers-hygienists/
- Performance Reviews: Overcoming 5 Common Biases - January 22, 2021
- Why “REAL LIFE” Support For Your Employees Is A Great ROI - January 14, 2021
- Employees: How to Complete Your Self Appraisal - January 7, 2021