If you want great customer service you must change the culture of the workplace into one that emphasizes employee engagement. If you have stressed out employees they will not deliver the customer service you require. For great customer service you can also offer rewards that focus on the actions of the employees. Did they go beyond the basic care when helping a customer. You need to monitor their actions and also reward them with incentives to keep the customer service at an all time high.
- A company doesn’t need to be huge to be worried about customer engagement.
- Companies should be clear on which metrics they’ll use to measure their success.
- Giving employees rewards for providing great customer service can boost overall success.
“There were five big takeaways for me in reading the HBR article.”