Just because you document what you or someone else says, you can’t depend on this documentation for accountability purposes. Accountability is established by learned behaviors. People need to accept responsibility but also not be blamed for things that were impossible for them to control. It’s ultimately about having a good form of communication between management and workers that creates an environment where employees are able to hold themselves accountable through behaviors and not because it’s written down.
Reflect on these key points:
- 1Don’t get people in trouble for things they can’t control, like 3rd party problems, since it will only make them resent it
- 2Understand your employees and try to figure out their intrinsic motivations to do things
- 3Once you understand how they click, you can learn to hold them accountable for those actions they may not hold in high regard.
“Organizations that want to hold managers accountable for performance management need to properly communicate expectations, train managers for competence, and ask them to accept responsibility for the task.”