As the coronavirus pandemic ushers in an era of the “new normal,” it’s important for dental professionals to provide their patients with a positive experience. They should make their scheduling system more user-friendly which will give patients more control over their appointments. Also, they should be more transparent about the changes to their check-in process so that patients feel comfortable when they get to the office. Finally, dental practices should communicate any procedural variances while meeting with the patient so that they feel at ease.
Key Takeaways:
- Make appointments easier to make, online scheduling is very convenient for most.
- Allow patients to fill out paperwork ahead of time, or offer it online. This will cut down how long it takes for your staff to gather information.
- Explain to patients what to expect with the new normal. Do they wait in their car until their appointment? Any staff or procedure changes?
“The more information you can share before an appointment, the more prepared and comfortable patients will be once in your office.”
Read more: https://www.offthecusp.com/3-steps-to-create-a-positive-patient-experience-in-the-new-normal/
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