Monthly Archives: August 2015

Dental Office Owners… Never Do These 8 Things!

As an entrepreneur myself, I understand the ins and outs of being a small business owner, and I identify with the struggles and the successes of my clients who are dentists and own their own dental office. As the sole proprietor, you work all day as the dentist and then put in time at night and weekends to take care of the behind-the-scenes tasks that are critical to your operations and success. One of those tasks is managing your employees, because, after all, they help you keep the heart of your dental office beating. This excellent must-read by John Rampton highlights eight things you should never do when building a winning team. Two of the pointers jumped out at me immediately as ones we hear about all the time on our coaching calls with employees. No. 3 “solve problems before they escalate” and no. 4 “never make a team member uncomfortable” are topics that cannot be ignored in the workplace. Those points are the real deal, and as an entrepreneur who is building a team, taking the time to listen to your employees is a sterling way to go! The advice in the article linked below comes from Richard Branson. Sir Richard, as he’s known, is the only person to build eight billion-dollar companies in eight different industries.

Take a read—it’s good!



Trevor Johnson: a man in a woman’s world

As a dental world outsider, I have always thought of dental assistants and hygienists as women. I’ve never encountered a man in this role, and, in fact, I had never given much thought to men as assistants and hygienists at all. According to Dentistry iQ, the gap between women and men in the profession is slowly closing as jobs are becoming more challenging to get a hold of.

Enter Trevor Johnson.

Johnson is a dental assistant who lives and works in Jacksonville. He began his career in Maryland 13 years ago and has never looked back.  “I became a dental assistant due to needing to select a career in the AirForce,” he said. “Something that I could use on the outside if I were to ever get out of the military.”

dental-assistantJohnson said he’s been very accepted by coworkers and patients alike. “The patients don’t look at it being a surprise to see me chairside any more then they see a male nurse in their room,” he said. As a man in a mostly female profession, he said he is able to bring balance to any office at which he is employed. One of the biggest positives he’s found in his position is that he’s able to limit the “he said, she said” gossip, which is a strength he uses in the work place to  create a fun and energetic atmosphere.

Johnson said his favorite thing about being a dental assistant is building personal connections with his patients. “I run into some of my patients in grocery stores, and they will open their mouths and show me their teeth,” he said. “It’s funny.” But the most wonderful feeling for him, he said, is when his patients build a trust in him. “When you have that patient in the chair who has not been to a dentist in years knowing that they have a lot of work to be done, and they trust in you,” he said. “You can make a difference.”

As for Johnson’s next move, he said he is looking to start hygiene school soon.

To learn more about the gender gap, check out the Dentistry iQ article “How male dental hygienists are breaking down gender roles.”



10 Things To Remeber About The Job Hunt, While You’re Still Working

Employers take heed: Seventy-three percent of workers interviewed by AccountTemps indicated they would not have a problem looking for new employment before leaving their current job. Be aware that unhappy employees keep their radar up in hopes of finding something better. Things your employees might be searching for are: company culture, work schedule, benefits, pay or a career move to different aspect of the dental industry.

Employees: Every week we receive calls and emails from dental professionals who are eager to hop over the fence where, they believe, the grass is always greener. However, over the years many of those looking to jump ship have realized that might not always be the case. Before you make the move, be sure you really want to leave. Once the ball is in motion, there is usually no turning back. We’ve heard horror stories in which employees have faxed resumes to ads their current employers ran. This job search gone wrong is an example of why you shouldn’t fax your resume to a random number, as you don’t know who is on the other end!

Always do your research. The conversation we have with these types of job seekers is always the same. These employees dread going to work. They are frightened because they need to keep their income streams while job searching. They call us for coaching and advice. The first step is listening to them. Then we coach them with encouragement to address issues with current employers and work through tough situations. When all avenues are exhausted, and they are satisfied they have done everything within their power to resolve what’s driving them away, then and only then, we coach them on making the move to hop over the fence and search out those greener pastures.

Dentist X-ray DetailHere’s a list of Dental Temps tips for job hunting while you’re working:

1. Don’t tell anyone at work you are looking for a new job.

2. Never badmouth your current employer.

3. Don’t mention your job search on social media.

4. Don’t post your resume on job boards.

5. Let prospective employers know your job search is confidential. This area can be thin ice, as you never know who knows whom, and word could always travel back to your current employer.

6. Be prepared and have a plan if, indeed, you are approached by your current employer. Never lie. Speak the truth.

7. Don’t use your current employer, supervisor or co-workers as references.

8. Make every effort to interview after work hours.

9.Don’t use current dental office phone, fax machine, computer or Internet in your job search.

10. Above all else, maintain a positive attitude at work and stay focused on your current job.

Your career future is in your hands. If you are miserable, no one can change that but you. The key is making sure you are discrete and tactful with your job search. You have the power to make the change and move forward with success!

The Pressure TO Be Perfect Is Exhausting!


Having a Type A personality is common among dental professionals. We work in small spaces with a focus, precision and detail that is quite remarkable. We take pride in what we do, and we give our all—day in and day out. We are highly motivated and set high expectations. Those of us in dentistry have a deep, dark struggle with seeing our failures as a learning experience. Carolyn Gregoire, Senior Health + Science Writer at Huffington Post, reports on new findings which suggest having a Type A personality is very taxing on our health and well-being and puts into words what we already know to be true: the pressure to be perfect is exhausting!

Pressure Cooker

Sandy Rosenberg: Teaching the Next Generation of Hygienists

At 27 years old, Sandy Rosenberg felt like time was running out. She had been in college seven years and had changed her major twice. “A good friend of mine told me what I needed was a salable skill, something that I could learn in a relatively short time and make a decent income,” she said. “At the same time, I heard that a new dental hygiene program was opening in Gainesville, where I was living, so I applied.” Though she worked as a dental assistant for a time between majors and really enjoyed it, she had only thought of her job as a temporary one. After working in the dental field for a while, however, she realized it’s what she wanted to wanted to do and graduated from Santa Fe Community College with her Associates of Science degree in Dental Hygiene in 1979. “I just wish I had done it sooner,” she said. “It has been a very rewarding career.”

Sandy R
Now a days, Rosenberg works as a dental hygienist temp and teaches part-time in the dental hygiene program at Sanford-Brown College in Jacksonville. “I enjoy the opportunity that temping affords me without the commitment of a regular job,” she said. “I work it around my teaching schedule.”

Rosenberg said she had always planned to teach and decided to enroll in the online bachelor-completion program at St. Petersburg College in 2008.  “I thought having a bachelor’s degree would be my ticket into the teaching profession,” she said. ” After I graduated, I applied to countless programs, but got no reply.”  It appeared, she said, as if every school was looking for a candidate with a Master’s Degree.  “So, I forged ahead and attended the University of Tennessee’s Master of Dental Hygiene Program in Memphis,” she said. “While still attending, I got my first job teaching in Nashville at Remington College in 2012.”

Working with students is something Rosenberg has always loved, which is why she decided to become a teacher. “I wanted to contribute to the profession by being able to shape the new generation of dental hygienists. I wanted to share my passion for the profession and instill high standards in those who would be influenced by me.” But teaching is hard work, she said. Though a class might only meet one day a week for four hours, Rosenberg spends about 24 hours a week preparing for it by making PowerPoint presentations, creating quizzes and grading papers. The amount of time a teacher puts into preparing depends on how well he or she knows the subject matter, she said, adding that she was in dental hygiene school a long time ago. “In order to teach a subject, you really have to know it, and I found that in the beginning, I was just about one week ahead of my students,” she said. “Then there is the subject of determining if you are actually being effective and if the students are really learning.  Add that to all the professional, ethical, and  political issues involved in teaching and you have the big picture.”

But Rosenberg said she sometimes misses working as a hygienist in a practice.“Most of all, I miss seeing the rewards of starting with a patient with periodontal needs and working with them throughout their treatment,” she said. “I like the whole experience of building rapport and trust with my patients.” Being a dental hygienist has been very fulfilling for Rosenberg. “There is a special bond between a dental hygienist and his or her patients,” she said. “It is our responsibility as healthcare providers to give the best possible care we can in all situations.” And it is that mentality that necessitates dental professionals to continue their education throughout their career. “I have learned so much by teaching and doing research that I may never have learned otherwise,” she said. “Most hygienists learn select new things through mandatory continuing education and occasionally reading their journals, but there is no substitute for doing you own research whenever you need to.”

Rosenberg recommends dental professionals not take educational courses just for program credit. “Keep learning and staying informed,” she said. “If you don’t, you will turn around one day and find that things have changed since dental hygiene school!”