Monthly Archives: March 2015

SPEAKING EVENT, March 26, 2015: Is Your Dental Office Prepared for a Major Business Interruption?



 S.M.I.L.E. GROUP OF North Florida

Smart Managing with Integrity, Leadership & Excellence

Kim KnappGuest Speaker: Kim Knapp, Owner, Dental Temps of Northeast Florida, Inc/dba Dental Temps Professional Services

 “Protecting Your Dental Office & Employees from Significant Business Interruptions”  

Let’s talk about the topic no one likes to talk about, Business interruptions. After all, you say, “it will never happen to me”. There is nothing more important than safeguarding your investment …Protecting your business, employees and customers.

 Thursday, March 26, 2015

Time: 6:00-6:30pm Hors d’ourves

Presentation Starts 6:30-7:30pm

 Location: Dental PC    7845 Baymeadows Way, Jacksonville, Florida 32256


 Annual Membership $60.00  *     Individual Meetings $20.00             (First meetings are complimentary)

 For more information on joining the S.M.I.L.E Study Club


Kim Smith, President

Teresa Spence, Vice President

 Mission Statement:

The SMILE group of North Florida pursues its Mission to elevate the important roles of Dental Management Personnel through periodic training and lectures as well as sharing new ideas for creative business and personal enhancement. The group further aims to develop and strengthen the importance of this department in a cohesive manner and gain the respect that it richly deserves in a dental organization.



Meet Katie, Our Resume Coach and Newest Team Member

“When is it time to invest in professional resume writing services? When you realize that your personal stability and professional future are at stake and you’ve admitted to yourself that resume writing is not your strength … Your resume is the critical marketing tool for any job search. If it works, you work; if it doesn’t work, you don’t work. Quite simply, it’s the most financially important document you will ever own.” — Martin Yate CPC, NY Times bestselling author and professional resume writer

Katie Devereaux

Katie Devereaux Resume Coach & Writer

Let’s be honest about one thing: the recession and its aftermath have really put a damper on getting a job.

I went to college during the recession and graduated shortly after it ended. While in school, I was constantly seeing my fellow students receive degrees in the field of journalism  or business or dentistry, but they would take jobs at rental car companies, banks and insurance firms because they couldn’t get hired within their profession.

I was one of the lucky few who had a job in my field waiting for me when I graduated, and I attribute that to my resume.

Because we were just coming out of the recession, and jobs in the journalism field were being cut left and right, I knew I needed to do something drastic to be noticed. In my senior year of college, I signed up for a class geared toward getting hired in this crazy job market. You name it, this class covered it: job search engines, resumes, interviewing, proper job attire, contract negotiation, etc. It was hands-down the best decision I made during my college career.

The most pivotal piece of information I learned from the class was this: a resume is the single most important step in landing a job.

The first time a potential employer is introduced to you is through your resume. No matter what their business, employers are always looking to hire the best person for the job, and a resume is the ultimate first impression.

On average, an employer only spends a few seconds looking at a resume before they a. throw it in the garbage or b. schedule an interview. As someone who was in charge of intern hiring at a previous job, I can absolutely agree with that.

A resume needs to stand out both visually and content wise. It needs to have the right material. A resume is your brand. It tells a lot about who you are. It tells an employer how serious you are about getting the job. Why allow it to be mediocre?

I have been designing resumes for others and myself using Adobe InDesign for five years. InDesign is an amazing tool that allows me to package all pertinent information into a single-page, standout resume. There is honestly nothing that makes me happier than hearing someone got an interview based on a resume I created. I know what employers are looking for. I am familiar with the dental industry and qualifications necessary for each position to possess. I am able to work with my clients to determine exactly what their strong suits are and how to use them to their advantage. My product is clean and to the point but can be as uniquely you as you want. I will work with you to determine the best way to represent your skills, and I will not stop until we are both satisfied with the product.

Getting a job is the first step in bettering your future.  You can order your resume service here.

Let’s get started.

THIEVES ARE SNEAKY How Secure is your Dental Office?

You roll into the office bright and early, set your purse on a table or chair in the break room, and head down the hall to start your day. Your morning is routine. Nothing seems out of the ordinary. But when you reach for your wallet to pay for lunch, it’s gone! Not in a pocket, not in your purse. Just gone.

Office CrimeTwo similar incidents have been in the news recently. In one, a man nonchalantly strolled into a dental office in Jacksonville, Florida, walked into the employee break room and stole wallets, money and other contents from employee purses. In Houston, Texas, a woman pretending to be a patient told the staff she needed to use the bathroom. She then walked into an unlocked office, took a wallet out of a purse, and quietly left the office.  In both cases, no one noticed anything was missing until later in the day.

The National Crime Prevention Council offers a list of measures to increase safety in the workplace:

  • Keep your purse, wallet, keys or other valuables with you at all times or locked in a drawer or closet.
  • Check the identity of any strangers who are in your office. If anyone makes you uncomfortable, inform management immediately. Be aware of who is in your waiting area at all times.
  • Don’t stay late if you’ll be alone in the office.

Business owners should periodically assess the vulnerability of their offices to all kinds of crime, from theft and burglary to embezzlement. For example:

  • Review operating procedures, hiring practices and special security risks.
  • Mark your office equipment with identification numbers and keep an updated inventory list.
  • Examine the physical layout of your offices and your building. Check for broken locks, dark or shaded areas. Report any broken or flickering lights, dimly lit corridors, broken windows, and doors that don’t close and/or lock properly.
  • Create a buddy system for walking to parking lots or public transportation after hours, or ask a security guard to escort you.
  • If you notice signs of potential violence in a fellow employee, report this to the appropriate person. Immediately report any incidents of sexual harassment.
  • Know your office emergency plan. If your office does not have a plan, volunteer to help develop one.

Awareness is always the watchword. Follow crime prevention principals, and work with local law enforcement to protect your employees and your dental office.